Frequently asked questions

Please read carefully before placing an order

Refund & returns policy

• All hair products are custom prepared, processed, or sourced per client order.
• Once an order has been dispatched, no refunds will be issued.
• Parcels returned due to non-collection do not qualify for a refund.
• If a parcel is resent after being returned, the client remains responsible for collection and any additional courier costs incurred.
• Refunds will not be issued for delays caused by third-party courier services once proof of dispatch has been provided.
• Clients are responsible for ensuring correct contact details and timeous parcel collection.

By placing an order with us, you acknowledge and agree to this policy. Thank you for your understanding and continued support.